Who We’re Looking For
We’re looking for a smart, driven, and resourceful Community Coordinator to join our team full time. We’re growing quickly and looking for a go-getter that can come in and add value from day one. The ideal candidate has strong communication skills, an outgoing personality, an ability to thrive in a fast-paced environment, and must have experience managing business social media marketing.
Who We Are
We empower other Saas companies to deliver what each user needs to be successful in every moment, starting with adoption. As a result, you’ll be able to effectively scale onboarding, increase feature usage, accelerate time-to-value, and ultimately drive more revenue throughout the customer journey.
By constantly listening and delivering the right message to the right user at the right time, we help companies stay in conversation with their customers, promoting strong product adoption, retention, expansion and advocacy. By facilitating a clear and consistent voice to and from the customer – companies ultimately deliver better products, faster time to value and more predictable revenue growth.
Your day-to-day
As our new community coordinator, you will:
- Build a community with our audience by creating a space for education through social platforms and groups, conferences and events, etc
- Drive and manage social media campaigns from content creation, to measurement of campaign success
- Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
- Engage with followers and thought leaders via social, email & community outlets
- Report on all organic social activities monthly
- Use social listening skills to keep a pulse on industry news
- Execute and coordinate all UserIQ prospect events
Qualifications
- Bachelor’s degree in marketing, communications or related major
- 1-2 years of social media marketing experience
- Self-starter who can also work well collaboratively
- Experience working in B2B
- Exceptional writing and communication skills
- Experience using Oktopost or other social media management tools
- Experience reporting on social media marketing activities a plus
- Knowledge of Salesforce/Pardot or other marketing automation tools a plus
- Knowledge of basic SEO principles a plus
