Community Coordinator

Who We’re Looking For

We’re looking for a smart, driven, and resourceful Community Coordinator to join our team full time. We’re growing quickly and looking for a go-getter that can come in and add value from day one. The ideal candidate has strong communication skills, an outgoing personality, an ability to thrive in a fast-paced environment, and must have experience managing business social media marketing.

Who We Are

We empower other Saas companies to deliver what each user needs to be successful in every moment, starting with adoption. As a result, you’ll be able to effectively scale onboarding, increase feature usage, accelerate time-to-value, and ultimately drive more revenue throughout the customer journey.

By constantly listening and delivering the right message to the right user at the right time, we help companies stay in conversation with their customers, promoting strong product adoption, retention, expansion and advocacy. By facilitating a clear and consistent voice to and from the customer – companies ultimately deliver better products, faster time to value and more predictable revenue growth.

Your day-to-day

As our new community coordinator, you will:

  • Build a community with our audience by creating a space for education through social platforms and groups, conferences and events, etc
  • Drive and manage social media campaigns from content creation, to measurement of campaign success
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  • Engage with followers and thought leaders via social, email & community outlets
  • Report on all organic social activities monthly
  • Use social listening skills to keep a pulse on industry news
  • Execute and coordinate all UserIQ prospect events

Qualifications

  • Bachelor’s degree in marketing, communications or related major
  • 1-2 years of social media marketing experience
  • Self-starter who can also work well collaboratively
  • Experience working in B2B
  • Exceptional writing and communication skills
  • Experience using Oktopost or other social media management tools
  • Experience reporting on social media marketing activities a plus
  • Knowledge of Salesforce/Pardot or other marketing automation tools a plus
  • Knowledge of basic SEO principles a plus

About UserIQ
UserIQ is a Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel. From adoption and retention to expansion and advocacy, UserIQ combines user intelligence, customer health, and targeted engagements to deliver what each customer needs to be successful at every moment.


UserIQ was founded in 2014 and is led by the former VP, Client Advocacy at IBM Watson & Solutions Portfolio (Rachel Orston) to help SaaS companies transform the way they engage with their customers. UserIQ graduated from the Signature program at ATDC in 2017, a startup technology business incubator for early-stage startups, and is funded by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures and BLH Venture Partners UserIQ has been named the Best B2B Startup in Atlanta by Startup Atlanta and was ranked in Georgia’s Top 10 Most Innovative Companies in 2016 and Georgia’s Top 40 Most Innovative Companies in 2017 by the Technology Association of Georgia.