Why does this position exist?
Our customers have challenges that we are uniquely positioned to solve. SaaS companies expend extraordinary amounts of time, energy and money developing products for their users yet they remain challenged in optimizing onboarding, accelerating time to value, and maintaining high adoption rates. Even the best designed apps struggle with this. The result is significant lost revenue and higher than desired churn rates. These are tangible problems that UserIQ solves. Not only can do we fix this, but customers love our solution and so we are expanding the sales team to spread the word. Our mission is to help tens of thousands of businesses ensure their tens of millions of users realize the value of their offerings. Sound interesting?
Who you are:
First and foremost, you are excited about solving this problem. Our Account Executives recognize the impact of this issue and are passionate about helping customers fix it. Secondly, you’re as excited about helping us build a great company and world-class sales team as you are about earning commission. This is a unique opportunity to do both.
And of course, you’ve got the skills and willingness to get things done. Account Executives run full sales cycles, providing customers and prospects an exceptional buying experience throughout their journey. You navigate complex sales, compete effectively and maintain high standards in every aspect of your role. You thrive in the face of adversity and maintain a positive attitude along the way. You find a way to win and you care about the results of your dealings.
You’re collaborative. You’re humble. Entitlement and negativity is not in your DNA. You enjoy winning with your team.
Does this sound like you?
Who we are:
UserIQ empowers SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. As a result, customers can effectively scale onboarding, increase feature usage, accelerate time-to-value, and ultimately drive more revenue throughout the customer journey.
By constantly listening and delivering the right message to the right user at the right time, UserIQ helps companies stay in conversation with their customers, promoting strong product adoption, retention, expansion, and advocacy. By facilitating a clear and consistent voice to and from the customer – companies ultimately deliver better products, faster time to value and more predictable revenue growth.
The best companies are built one customer at a time and those customers grow by one user engagement at a time. UserIQ takes this approach very seriously and works with Customer Success and Product Management leaders who are also passionate about maximizing every user moment.
Your day-to-day:
As a UserIQ Account Executive, you will…
- Develop situational fluency on our offering, value proposition & industry concepts.
- Create ongoing relationships with customers, bringing value with each interaction.
- Conduct in-depth discovery to understand customers businesses, priorities, and seek to uncover alignment with UserIQ’s solution.
- Match our benefits to customers’ challenges and guide them through the buyer journey.
- Ensure every sales interaction is positive, professional and helpful. Be a trusted advisor.
- Manage the sales process, following each step, with tight control over each stage.
- Leverage our tech stack to optimize your efficiency, logging all activities in our CRM.
- Maintain accurate pipeline and forecast with the CRM system.
- Meet or exceed all sales assigned KPIs.
- Achieve revenue goals in the assigned territory.
- Collaborate effectively with UserIQ team members, including Sales, SDRs, Marketing, Success, Product and other areas of the organization – playing your part to achieve goals set by leadership.
Qualifications:
- 2-5 years of experience in B2B direct sales, inside sales, business development or account management in technology, software, cloud or SaaS solutions.
- Proven track record of consistently exceeding goals in a competitive environment
- Methodically follow a process to drive consistent results.
- Data-driven and detail-oriented.
- Strong communication skills and ability to simplify complex concepts.
- Contributes productively and proactively as part of a team.
- Enthusiastic, creative with the ability to inspire others.
- Desire for continuous learning and improvement.
- Passionate about sales and developing a career in the sales profession.
The Account Executive will work out of the company’s office in Atlanta, GA.
