We are thrilled to welcome Lawton Ursrey to our team at UserIQ as our first Customer Growth Architect. In this brand new role, Lawton will serve as key advisor to…
What happens throughout the customer journey is just as critical as what happens in the pre-purchase phases. In fact, it may even be more critical because it can drive revenue…
One of the most common responses we hear when asking potential customers any number of questions regarding their customer data during a discovery call is “If I had to guess…”…
Did Amazon Web Services’ S3 outage ruin your day on Tuesday? It can be a huge pain for SaaS companies when an upstream vendor has an outage, or worse when…
I’ve loved being a pioneer in the customer success industry. Over the last six years, I have seen an entire discipline blossom and I’m proud to have championed that growth…
You booked your flight, bought your ticket, and began the process of planning for SaaStr Annual ‘17. You followed your favorite speakers on Twitter and after months of anticipation, the…
Customer Success Recommendations Pre-SaaStr Annual I had big plans to write a recap blog with a list of 10 or 15 great takeaways from the conference. After reviewing my notes…
B2B SaaS companies are actualizing a mindset shift in how they think about customers with significant emphasis now being placed on the entire customer journey, not just up to the…
The UserIQ team kicked off the year in a big way by hosting our second Customer Growth Meetup at Sandbox ATL all about 2017 Goal Setting for Customer Success. We…
To start 2017 off right, join us for our second Customer Growth Meetup at Sandbox ATL on Wednesday, January 18th from 6-8pm. We’ll have an evening of networking with some…
At UserIQ, customer success is our business. In fact, it’s one of the core operating philosophies that motivates us as we grow and leads how we conduct our operations, but…
If you’re asking “why a Customer Growth Platform,” it’s simple: it provides comprehensive visibility into your customers as they move through each stage of the customer journey. Having a dedicated…
In this month’s product webinar, Aaron and Cindy discuss: 2017 Goal Setting Demo Track A Goal Highlight New Features 2017 Goal Setting 2017 goals for most customer success teams include…
In short, a Customer Growth Platform is a customer success solution dedicated to not only ensuring customers are successful, but that they go beyond success and ultimately stay longer, spend…
We held our inaugural The State of Customer Success and Trends for 2017 webinar with three brilliant panelists—Alex Obikhod of VMWare AirWatch , Tim Schukar of Digital Disruption Group, and Lawton Ursrey of Sage…
After getting back from a great three days at Hubspot’s #INBOUND16 conference, I took some time sift through my notes, tweets, and conversations and reflect on the biggest takeaways. I…
With the cost to acquire a new customer at 4 to 10x the cost to keep an existing one, the key metrics of company growth shouldn’t be solely focused on…
Successful adoption is the most critical milestone your customers will hit in the journey to advocacy. It’s their first touch with your company as a customer, it’s their first interaction…
Whether you’re building a new customer success program from scratch, ready to start scaling your efforts, or years into a strong plan, there are a few foundational questions your team…
Modern buyers don’t make the distinction between the sales, marketing, and customer success department; they just see one company. They expect a seamless experience from the first touch to the…
