B2B SaaS companies are actualizing a mindset shift in how they think about customers with significant emphasis now being placed on the entire customer journey, not just up to the…
The UserIQ team kicked off the year in a big way by hosting our second Customer Growth Meetup at Sandbox ATL all about 2017 Goal Setting for Customer Success. We…
You likely already know what the typical buyer journey looks like. The semantics vary quite often, but it generally begins with awareness and then follows the path through consideration, decision,…
To start 2017 off right, join us for our second Customer Growth Meetup at Sandbox ATL on Wednesday, January 18th from 6-8pm. We’ll have an evening of networking with some…
At UserIQ, customer success is our business. In fact, it’s one of the core operating philosophies that motivates us as we grow and leads how we conduct our operations, but…
If you’re asking “why a Customer Growth Platform,” it’s simple: it provides comprehensive visibility into your customers as they move through each stage of the customer journey. Having a dedicated…
In this month’s product webinar, Aaron and Cindy discuss: 2017 Goal Setting Demo Track A Goal Highlight New Features 2017 Goal Setting 2017 goals for most customer success teams include…
In short, a Customer Growth Platform is a customer success solution dedicated to not only ensuring customers are successful, but that they go beyond success and ultimately stay longer, spend…
We held our inaugural The State of Customer Success and Trends for 2017 webinar with three brilliant panelists—Alex Obikhod of VMWare AirWatch , Tim Schukar of Digital Disruption Group, and Lawton Ursrey of Sage…
After getting back from a great three days at Hubspot’s #INBOUND16 conference, I took some time sift through my notes, tweets, and conversations and reflect on the biggest takeaways. I…
With the cost to acquire a new customer at 4 to 10x the cost to keep an existing one, the key metrics of company growth shouldn’t be solely focused on…
Successful adoption is the most critical milestone your customers will hit in the journey to advocacy. It’s their first touch with your company as a customer, it’s their first interaction…
Whether you’re building a new customer success program from scratch, ready to start scaling your efforts, or years into a strong plan, there are a few foundational questions your team…
Modern buyers don’t make the distinction between the sales, marketing, and customer success department; they just see one company. They expect a seamless experience from the first touch to the…
In this month’s product webinar, we talked about best practices for NPS (net promoter score) surveys, released our brand new Schedule Campaigns feature, and discussed a few exciting developments on…
Maria Braune is a seasoned customer success leader that worked on the telecom side of CS before taking her expertise to the marketing industry, first at Salesfusion and now at Liveclicker…
We’re looking for your expertise to answer the question: What’s next for customer success? We’ve put together a quick 10-minute survey on the State of Customer Success and Trends for…
We recently talked on our blog about why Customer Success needs a seat at the leadership table. In that post, we recapped a networking event we attended with Lincoln Murphy…
2016 is the Year of the Customer and companies are making great investments in technology to become more connected with their customers, so we reached out to respected B2B thought…
We’ve made some pretty big changes the UserIQ Customer Growth Platform™. Why? Because we want to make accessing and analyzing your customer data easier than ever. Our brand new customer…
