Whether you’re building a new customer success program from scratch, ready to start scaling your efforts, or years into a strong plan, there are a few foundational questions your team…
Modern buyers don’t make the distinction between the sales, marketing, and customer success department; they just see one company. They expect a seamless experience from the first touch to the…
In this month’s product webinar, we talked about best practices for NPS (net promoter score) surveys, released our brand new Schedule Campaigns feature, and discussed a few exciting developments on…
Maria Braune is a seasoned customer success leader that worked on the telecom side of CS before taking her expertise to the marketing industry, first at Salesfusion and now at Liveclicker…
We’re looking for your expertise to answer the question: What’s next for customer success? We’ve put together a quick 10-minute survey on the State of Customer Success and Trends for…
We recently talked on our blog about why Customer Success needs a seat at the leadership table. In that post, we recapped a networking event we attended with Lincoln Murphy…
2016 is the Year of the Customer and companies are making great investments in technology to become more connected with their customers, so we reached out to respected B2B thought…
We’ve made some pretty big changes the UserIQ Customer Growth Platform™. Why? Because we want to make accessing and analyzing your customer data easier than ever. Our brand new customer…
I recently had the pleasure of attending a networking dinner with Lincoln Murphy. I was lucky enough to be seated at his table and to engage in some great conversation…
When Booker tapped UserIQ to provide them with user intelligence and highly-targeted engagements, we were thrilled. Booker signed on with us in March of this year and has since reported…
Your customers are bombarded with messages everyday. How much of this messaging do you think they remember? All? Some? None? While they might passively remember these messages from constant exposure,…
UserIQ was thrilled to be a part of Atlanta Business RadioX’s show again last week. We invited our client, Kyle Cochran, VP of Operations, QASymphony, to join us to talk…
When a lead decides to sign up for your free trial, it’s a perfect opportunity for you to show them what your product and your company are really made of….
Tailoring is the process in which an ill-fitting garment is altered to better fit someone’s body. So what does tailoring have to do with customer success? An off-the-rack outfit won’t…
Have you heard about our new dashboard? Designed with the user in mind, we have made accessing and analyzing your account data easier than ever. Because around here, we know…
Exceptional Onboarding Working in the client side of software for the last 8 years, I’ve seen a lot of changes in how companies interact with their customers. Since its inception,…
You’ve heard the statistic that 90% of all startups will fail within the first year, but do you know why? Why do so many SaaS startups find themselves unable to…
An easy way to identify who your loyal customers are is through an NPS survey. Earlier this month, we discussed best practices and strategies for executing NPS surveys most effectively….
A recent cartoon by Tom Fishburne (Marketoonist) shows a woman receiving a “ping” from a brand on her mobile phone. The update reads, “We just Tweeted that we Facebooked that…
Before launching UserIQ, I was serving as a chief information officer for a B2B travel tech company, TRX Inc. (which we later sold to Concur). We had a great digital marketing…
