As a customer success leader, you and your team spend plenty of time tracking, analyzing, and improving customer health. However, have you stopped to do the same for your customer…
Customer success teams have a million and one tasks to handle on a daily basis, and having a solid set of tools can greatly improve the way your team tracks,…
So you want to make your customer success and communication process more scalable—now what? Perhaps you’ve graded your onboarding scalability and want to incorporate more customer success tech-touch points. Knowing…
The customer success industry is always evolving, which means it’s more important than ever to continue your professional development, and educate yourself on emerging trends and best practices. Cue, customer…
Debate is what drives industries and ideas forward, and everyone has their own opinions. In this From the Experts roundup, we asked CS leaders what their opinions are on some…
Onboarding is critical to your customers’ long-term success, and it has a direct impact on future churn. While that much pressure on a single process can seem intimidating, there are…
Customer success is a business mindset as much as it is a practice. However, the job of customer success is typically delegated to a specific team. It can have a…
If your customer success team had to quantify their impact today, could they? As the amount of data that a CS team can collect increases, so too does the need…
UserIQ provides customer success teams with a best-in-class platform to help them engage and communicate with their users. In order to keep up with these users, who are increasingly opting…
The traditional buyer’s journey, or marketing/sales funnel, is just the beginning of the process for a B2B company. Smart companies, especially in SaaS, are realizing that the funnel now extends…
Customer success is a tough job. It requires a variety of skill sets, a lot of passion, and dedication to get the job done right. For those who have managed…
The team at UserIQ is always looking to improve our customers’ experiences with our product. Our latest release brings some exciting improvements to the UserIQ application, so we sat down…
Do you ever struggle to come up with new customer engagement ideas? It’s one thing to understand the importance of user engagement, but implementing the strategy and creating relevant touchpoints…
Customer success as a standalone role or department is still a relatively new concept in the SaaS industry. It’s come a long way in the last five years, but we…
Need to catch up on customer success reading? Here are a few of our favorite stories from March. How Emotion-Driven Innovation Increases Customer Loyalty | Jeanne Bliss “Emotional understanding of…
Segment is a platform that collects, stores, and routes your user data to hundreds of the tools you use every day to make your business successful. Now, the power of…
Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy to remain in the feedback loop within your team or with your investors or…
We sat down with Emma Rose Snyder, Customer Empathy Specialist at Toast, to discuss the importance of customer empathy, how to measure it and what tips and best practices she…
If there’s one thing we love in customer success, it’s the continuous plethora of resources from the industry’s top thought leaders! Here are a few of our favorites we bookmarked…
If there’s one thing we can count on in the customer success community, it’s an abundance of resources. Especially in the New Year, we were thrilled to see such motivational…
