In short, a Customer Growth Platform is a customer success solution dedicated to not only ensuring customers are successful, but that they go beyond success and ultimately stay longer, spend…
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The traditional buyer’s journey, or marketing/sales funnel, is just the beginning of the process for a B2B company. Smart companies, especially in SaaS, are realizing that the funnel now extends…
We held our inaugural The State of Customer Success and Trends for 2017 webinar with three brilliant panelists—Alex Obikhod of VMWare AirWatch , Tim Schukar of Digital Disruption Group, and Lawton Ursrey of Sage…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
After getting back from a great three days at Hubspot’s #INBOUND16 conference, I took some time sift through my notes, tweets, and conversations and reflect on the biggest takeaways. I…
With the cost to acquire a new customer at 4 to 10x the cost to keep an existing one, the key metrics of company growth shouldn’t be solely focused on…
Successful adoption is the most critical milestone your customers will hit in the journey to advocacy. It’s their first touch with your company as a customer, it’s their first interaction…
Whether you’re building a new customer success program from scratch, ready to start scaling your efforts, or years into a strong plan, there are a few foundational questions your team…
Modern buyers don’t make the distinction between the sales, marketing, and customer success department; they just see one company. They expect a seamless experience from the first touch to the…
In this month’s product webinar, we talked about best practices for NPS (net promoter score) surveys, released our brand new Schedule Campaigns feature, and discussed a few exciting developments on…
Maria Braune is a seasoned customer success leader that worked on the telecom side of CS before taking her expertise to the marketing industry, first at Salesfusion and now at Liveclicker…
We’re looking for your expertise to answer the question: What’s next for customer success? We’ve put together a quick 10-minute survey on the State of Customer Success and Trends for…
We recently talked on our blog about why Customer Success needs a seat at the leadership table. In that post, we recapped a networking event we attended with Lincoln Murphy…
2016 is the Year of the Customer and companies are making great investments in technology to become more connected with their customers, so we reached out to respected B2B thought…
We’ve made some pretty big changes the UserIQ Customer Growth Platform™. Why? Because we want to make accessing and analyzing your customer data easier than ever. Our brand new customer…
I recently had the pleasure of attending a networking dinner with Lincoln Murphy. I was lucky enough to be seated at his table and to engage in some great conversation…
When Booker tapped UserIQ to provide them with user intelligence and highly-targeted engagements, we were thrilled. Booker signed on with us in March of this year and has since reported…
Your customers are bombarded with messages everyday. How much of this messaging do you think they remember? All? Some? None? While they might passively remember these messages from constant exposure,…
UserIQ was thrilled to be a part of Atlanta Business RadioX’s show again last week. We invited our client, Kyle Cochran, VP of Operations, QASymphony, to join us to talk…
When a lead decides to sign up for your free trial, it’s a perfect opportunity for you to show them what your product and your company are really made of….
