SaaS companies have become quite sophisticated in acquiring new customers through the sales and marketing funnel (or buyer’s journey). Over the last few years, SaaS companies have also come to…
A few years ago, the buzziest new phrase in business was “sales and marketing alignment,” and to this day, it’s still a hot topic. It was a hard road, getting…
There’s a lot of good work that customer success and product teams can do together when they become a power couple in a company. But they must be synchronized, and…
The decisions you make about how to engage with your customers can only be as useful as the data you have available. One informs the other so you can hit…
B2B SaaS products are very different to manage than other product types because they’re accessible from anywhere and have the potential to evolve continuously. This means your product management team…
We’re thrilled to be sponsoring and attending Gainsight’s Pulse 2017 conference next week. Pulse is an incredible opportunity for to connect with customer success practitioners, thought leaders, and enthusiasts from…
UserIQ is excited to announce the addition of Bill Nussey to our board of directors. Bill has more than 30 years of experience running VC-backed software and IT companies with…
Manheim® became a UserIQ customer when they needed to find a better way to ease their two key stakeholder groups—employees and customers—through a major system overhaul and new interface changes….
Successful adoption is the most critical milestone in your customer’s journey because it sets the tone for your entire relationship. It’s the customer’s first interaction with your product and the…
Customer growth is the key to unlocking a new stream of revenue for SaaS businesses. If you’re in the SaaS business and you know there must be a better way…
We are thrilled to welcome Lawton Ursrey to our team at UserIQ as our first Customer Growth Architect. In this brand new role, Lawton will serve as key advisor to…
What happens throughout the customer journey is just as critical as what happens in the pre-purchase phases. In fact, it may even be more critical because it can drive revenue…
One of the most common responses we hear when asking potential customers any number of questions regarding their customer data during a discovery call is “If I had to guess…”…
Fighting churn is critical for B2B SaaS companies because increasing retention and achieving negative churn have a huge impact on annual revenue. But many companies aren’t monitoring proactive churn indicators…
Did Amazon Web Services’ S3 outage ruin your day on Tuesday? It can be a huge pain for SaaS companies when an upstream vendor has an outage, or worse when…
I’ve loved being a pioneer in the customer success industry. Over the last six years, I have seen an entire discipline blossom and I’m proud to have championed that growth…
You booked your flight, bought your ticket, and began the process of planning for SaaStr Annual ‘17. You followed your favorite speakers on Twitter and after months of anticipation, the…
Customer Success Recommendations Pre-SaaStr Annual I had big plans to write a recap blog with a list of 10 or 15 great takeaways from the conference. After reviewing my notes…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
