SaaStr Annual is one of our favorite conferences each year because it’s an opportunity to submerge yourself for three days in some of the best networking and learning for the…
Few business innovations haven shaken organizations and their processes the way digital technologies have. SaaS and e-commerce platforms, social media, and mobile apps have challenged traditional sales funnels and the…
Imagine that you have just released your new software product. So far, things seem to be going well. Customers are signing up for trials, and a healthy number of them…
Since I joined the UserIQ team as CEO in March, it’s been a very exciting year. We’ve made great strides as a company and I think it’s important to reflect…
Staying ahead of the pack as a marketer is no easy task. There are always new strategies, new tools, and new channels to experiment with. Marketing practices and tactics continue…
For years, companies have effectively utilized Net Promoter Score (NPS) surveys to gauge customer loyalty and grow monthly recurring revenue. In fact, former CEO of General Electric, Jack Welch, has…
We’re thrilled to announce that UserIQ is now offering a free trial of our Customer Growth Platform™. Trial customers will get full access to the platform so they can track…
This month’s webinar, Real Talk: Facilitating Post-Sales Alignment, was dedicated to uncovering what it takes to align post-sales funnel stakeholders, like customer success and product management teams. Alignment is not…
Customer success managers (CSMs) don’t have the ability to shadow all of their users on a daily basis, although surely they wish they could so they could answer questions like:…
You’ve probably heard horror stories of SaaS businesses paying too little attention to their customers. Issues like poor onboarding experiences creating confusion for subscribers and making them think twice about…
Customer feedback is almost always the most critical input for iterating your product and supporting your users with a better experience. The problem is that companies managing to scale their…
In this month’s webinar, “4 Benchmarks You Need to Know: Customer Success + Product Management Alignment,” we welcomed three expert product management and customer success leaders: Jason Brett (ProductCamp Atlanta),…
A Q&A with TechSmith’s Customer Success Manager, Megan Carnaghi Event notifications, through UserIQ’s new Slack integration, allow companies to set up alerts that let them know when specific events, like…
Some job roles are easier to define than others. Marketers market product benefits to attract prospective clients and identify potential leads. Salespeople build relationships with those leads and sometimes help…
Most organizations find SaaS solutions advantageous to stay fit in complex and dynamic business environments.
It was a pleasure for Nicole Wojno, UserIQ’s Chief Marketing Officer, to welcome three enthusiastic product leaders to this months’s webinar titled “Tools of the Titans: the processes, tactics, and habits of a best-in-class product team.”
Product roadmapping is an essential process to match your product’s evolution with business goals, integrate customer and market data, and implement feedback from relevant stakeholders. It’s also a way to…
Building a SaaS application that delivers value to your customers is an excellent start, but your job as a member of the product team is never quite done. The next…
Doing more with less is the constant challenge faced by customer success (CS) teams working in a SaaS business. They must find new ways to scale their customer base exponentially…
The days of siloed departments heads-down on their own agenda are a thing of the past. Persistent advancements in SaaS technology have made companies faster, more automated, and more connected,…
