There’s no denying that customer success team effectiveness is measured with metrics, but what role do the harder-to-track skills play? To understand which soft skills are important for customer success…
Let’s talk onboarding! For our third post in the Drinking Our Own Champagne blog series, we’ll be talking about the ways UserIQ uses our own platform to enhance the customer…
In our ‘View From The Top’ Series, we bring together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
Selecting a customer success platform is no easy task. There are many considerations and tons of point solutions out there claiming to have what you need. To aid in your…
In our ‘View From The Top’ Series, we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
When it comes to attracting and retaining customers for your software company, there is no shortage of theories, opinions, and ideas about how to do it. One conversation that has…
In our ‘View From The Top’ Series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
For the second installment of the Drinking Our Own Champagne blog series, we will be discussing how we conduct NPS surveys and analyze the results here at UserIQ. Luckily for…
As the customer success field evolves, the need for management and executive roles has become crucial but often proves a difficult position to fill. Professionals looking to fill these roles…
This is our first guest blog post in our ‘View From The Top’ Series which brings together top C-Suite leaders and investors in the software industry to share their stories…
In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of respondents said alignment was considered “important” or “very important” to their organization. That’s great news! But…
It goes without saying that a professional network is valuable, however, putting the pieces together in the early stages of your career can be difficult. Especially in a relatively new…
Building and growing an organization is often a figure-it-out-as-you-go operation, especially when you’re building and growing a department that’s fairly new to most companies. Tactics and processes that previously worked…
Before launching UserIQ in 2014, I was serving as a Chief Information Officer for a B2B travel tech company, TRX Inc. (which we later sold to Concur). We had a…
You likely already know what the typical buyer journey looks like. The semantics may vary, but it generally begins with awareness and then follows the path through consideration, decision, and,…
At UserIQ, we don’t just create a customer success (CS) solution. We live and breathe our own platform every day. Over the coming months, we will be publishing a series…
The results are in: a strong alignment between Customer Success and Product Management teams creates stronger and more successful companies. In UserIQ’s 2019 Customer Success + Product Management Alignment Benchmarking…
The results are in! We’ve once again partnered with SuccessHacker and ProductCamp to release the 2019 Customer Success + Product Management Alignment Benchmarking Report: Taking Alignment to the Next Level. …
As a customer success leader, you and your team spend plenty of time tracking, analyzing, and improving customer health. However, have you stopped to do the same for your customer…
