It was a pleasure for Nicole Wojno, UserIQ’s Chief Marketing Officer, to welcome three enthusiastic product leaders to this months’s webinar titled “Tools of the Titans: the processes, tactics, and habits of a best-in-class product team.”
Product roadmapping is an essential process to match your product’s evolution with business goals, integrate customer and market data, and implement feedback from relevant stakeholders. It’s also a way to…
Building a SaaS application that delivers value to your customers is an excellent start, but your job as a member of the product team is never quite done. The next…
Doing more with less is the constant challenge faced by customer success (CS) teams working in a SaaS business. They must find new ways to scale their customer base exponentially…
The days of siloed departments heads-down on their own agenda are a thing of the past. Persistent advancements in SaaS technology have made companies faster, more automated, and more connected,…
On Tuesday, June 20th, UserIQ’s Chief Marketing Officer, Nicole Wojno, had the opportunity to moderate our webinar, Customer Success: Real Talk from the Trenches. We had the pleasure of hearing…
The success and value of a SaaS business directly correlate with the size of its userbase and the percentage of loyal customers and advocates. That’s why customer growth should be…
SaaS companies have become quite sophisticated in acquiring new customers through the sales and marketing funnel (or buyer’s journey). Over the last few years, SaaS companies have also come to…
A few years ago, the buzziest new phrase in business was “sales and marketing alignment,” and to this day, it’s still a hot topic. It was a hard road, getting…
There’s a lot of good work that customer success and product teams can do together when they become a power couple in a company. But they must be synchronized, and…
The decisions you make about how to engage with your customers can only be as useful as the data you have available. One informs the other so you can hit…
B2B SaaS products are very different to manage than other product types because they’re accessible from anywhere and have the potential to evolve continuously. This means your product management team…
We’re thrilled to be sponsoring and attending Gainsight’s Pulse 2017 conference next week. Pulse is an incredible opportunity for to connect with customer success practitioners, thought leaders, and enthusiasts from…
UserIQ is excited to announce the addition of Bill Nussey to our board of directors. Bill has more than 30 years of experience running VC-backed software and IT companies with…
Manheim® became a UserIQ customer when they needed to find a better way to ease their two key stakeholder groups—employees and customers—through a major system overhaul and new interface changes….
Successful adoption is the most critical milestone in your customer’s journey because it sets the tone for your entire relationship. It’s the customer’s first interaction with your product and the…
Customer growth is the key to unlocking a new stream of revenue for SaaS businesses. If you’re in the SaaS business and you know there must be a better way…
We are thrilled to welcome Lawton Ursrey to our team at UserIQ as our first Customer Growth Architect. In this brand new role, Lawton will serve as key advisor to…
What happens throughout the customer journey is just as critical as what happens in the pre-purchase phases. In fact, it may even be more critical because it can drive revenue…
