In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of respondents said alignment was considered “important” or “very important” to their organization. That’s great news! But…
David Skok, venture capitalist and General Partner at Matrix Partners, pointed out in a recent article that the top two reasons that customers churn is due to either a champion…
Have you heard the news? We’re going on the road! We’re kicking off the first leg of the User Adoption Expedition right here in Atlanta. We’re excited to see everyone…
Is elevating your customer’s journey with your SaaS application among one of your top goals this year? If so, you certainly will find it useful to start by taking a…
Billions of dollars are spent every year on initiatives and tools focusing on collecting leads and communicating with prospects. But as business models have evolved to a subscription-driven sale, the…
What is User Adoption? User adoption is the process of ensuring each user is successful in using your product to achieve their business goals, which is critical for SaaS (software-as-a-service)…
After wrapping an awesome week at SaaStr Annual, I wanted to sit down, and not just because my feet are really sore, but because I wanted to reflect on what…
SaaStr Annual is the one of the most notable events for the SaaS community each year, and it’s grown massively since its inception in 2015. We’re thrilled to be a…
SaaStr Annual is one of our favorite conferences each year because it’s an opportunity to submerge yourself for three days in some of the best networking and learning for the…
Few business innovations haven shaken organizations and their processes the way digital technologies have. SaaS and e-commerce platforms, social media, and mobile apps have challenged traditional sales funnels and the…
Imagine that you have just released your new software product. So far, things seem to be going well. Customers are signing up for trials, and a healthy number of them…
Since I joined the UserIQ team as CEO in March, it’s been a very exciting year. We’ve made great strides as a company and I think it’s important to reflect…
Staying ahead of the pack as a marketer is no easy task. There are always new strategies, new tools, and new channels to experiment with. Marketing practices and tactics continue…
For years, companies have effectively utilized Net Promoter Score (NPS) surveys to gauge customer loyalty and grow monthly recurring revenue. In fact, former CEO of General Electric, Jack Welch, has…
We’re thrilled to announce that UserIQ is now offering a free trial of our Customer Growth Platform™. Trial customers will get full access to the platform so they can track…
This month’s webinar, Real Talk: Facilitating Post-Sales Alignment, was dedicated to uncovering what it takes to align post-sales funnel stakeholders, like customer success and product management teams. Alignment is not…
Customer success managers (CSMs) don’t have the ability to shadow all of their users on a daily basis, although surely they wish they could so they could answer questions like:…
You’ve probably heard horror stories of SaaS businesses paying too little attention to their customers. Issues like poor onboarding experiences creating confusion for subscribers and making them think twice about…
Customer feedback is almost always the most critical input for iterating your product and supporting your users with a better experience. The problem is that companies managing to scale their…
In this month’s webinar, “4 Benchmarks You Need to Know: Customer Success + Product Management Alignment,” we welcomed three expert product management and customer success leaders: Jason Brett (ProductCamp Atlanta),…
