Leaders in the C-Suite are in a unique position to guide company-wide strategy and priorities. How should team members present the benefits of being centered on customer success, though? In…
Champagne for the Campaign Welcome to 2020, readers! In this edition of the Drinking Our Own Champagne (DOOC) blog, we’ll round out our discussion of how UserIQ leverages our…
I first wrote this article back in September of 2016 after attending a networking dinner with Lincoln Murphy. I had been seated at his table and was able to engage…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
It’s a huge job to do all the tactical work it takes to keep customers successful. With all the things you could be doing every day, spending your efforts wisely…
The UserIQ team is thrilled to announce our new integration with HubSpot. Building off of UserIQ’s strong set of current integration partners, our new collaboration with HubSpot brings added value…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
As customer success has evolved from a novelty concept to a widely-employed discipline, new questions have arisen about how to shape the department. Different opinions on compensation models, organizational structure,…
As the year comes to a close, the team at UserIQ likes to look back on the past 12 months and everything that our team and our customers have accomplished….
Leaders have the unique opportunity to shape culture and support change in a way that not every employee can. Customer success leaders, in particular, have a responsibility to be the…
The new year is quickly approaching, and with it comes reflection and planning. While customer success has evolved into a foundational role within software companies, it’s still an evolving field….
Since the month of November is now upon us, we wanted to use this latest edition of the Drinking Our Own Champagne blog series to highlight an aspect of UserIQ…
In our ‘View From The Top’ series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
If you find yourself shrugging your shoulders or scratching your head each time you check churn rates, this post is for you. It’s easy to think of churn as a…
Your company will go nowhere fast if all of your departments work within a vacuum. As we’ve uncovered in both our 2019 Customer Success + Product Management Alignment Report and…
In our ‘View From The Top’ Series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
In this Customer Success Spotlight, UserIQ talked to our valued customer, Nate Ragan. Nate is a Product Director at RealTracs, which is a real estate MLS (multiple listing service) based…
There’s no denying that customer success team effectiveness is measured with metrics, but what role do the harder-to-track skills play? To understand which soft skills are important for customer success…
Let’s talk onboarding! For our third post in the Drinking Our Own Champagne blog series, we’ll be talking about the ways UserIQ uses our own platform to enhance the customer…
In our ‘View From The Top’ Series, we bring together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
