Customer success teams have a million and one tasks to handle on a daily basis, and having a solid set of tools can greatly improve the way your team tracks,…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
The customer success industry is always evolving, which means it’s more important than ever to continue your professional development, and educate yourself on emerging trends and best practices. Cue, customer…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Customer success is a tough job. It requires a variety of skill sets, a lot of passion, and dedication to get the job done right. For those who have managed…
Need to catch up on customer success reading? Here are a few of our favorite stories from March. How Emotion-Driven Innovation Increases Customer Loyalty | Jeanne Bliss “Emotional understanding of…
Customer success conversations are happening everywhere. From blog posts to speaking sessions at conferences, there are endless opportunities to join the conversation. A recent customer success resource we’re loving are…
We sat down with Emma Rose Snyder, Customer Empathy Specialist at Toast, to discuss the importance of customer empathy, how to measure it and what tips and best practices she…
If there’s one thing we love in customer success, it’s the continuous plethora of resources from the industry’s top thought leaders! Here are a few of our favorites we bookmarked…
If there’s one thing we can count on in the customer success community, it’s an abundance of resources. Especially in the New Year, we were thrilled to see such motivational…
