Customer success is a tough job. It requires a variety of skill sets, a lot of passion, and dedication to get the job done right. For those who have managed…
Need to catch up on customer success reading? Here are a few of our favorite stories from March. How Emotion-Driven Innovation Increases Customer Loyalty | Jeanne Bliss “Emotional understanding of…
Customer success conversations are happening everywhere. From blog posts to speaking sessions at conferences, there are endless opportunities to join the conversation. A recent customer success resource we’re loving are…
We sat down with Emma Rose Snyder, Customer Empathy Specialist at Toast, to discuss the importance of customer empathy, how to measure it and what tips and best practices she…
If there’s one thing we love in customer success, it’s the continuous plethora of resources from the industry’s top thought leaders! Here are a few of our favorites we bookmarked…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
If there’s one thing we can count on in the customer success community, it’s an abundance of resources. Especially in the New Year, we were thrilled to see such motivational…
Whether you’re a veteran or first timer, SaaStr Annual can be overwhelming. From marketing and sales to product and engineering, there are 300+ speakers and 150+ sessions to choose from….
For most, the New Year signifies a time of reflection. We think about our triumphs and failures, lessons learned, and how we can use those experiences to challenge ourselves in…
As SaaS leaders, we know all too well that the customer success industry is evolving at a rapid rate. So much so, it’s often hard to keep up. As the…
