Are you ready to increase your user engagement by 70%?
For new UserIQ CSM Rachel Parks, her “meta” role as a CSM helping other CSMs with CSM software makes things easier. And harder. “They know my pain points,” Parks says….
Passives really are the middle child of the NPS family. Because they’re not as happy as promoters — or as much of a churn risk as detractors — they’re often…
Rachel started her career as a Customer Success Manager bright-eyed and hopeful. Then the accounts kept coming. And the hours got longer. And the “must-do” list outpaced the “nice-to-do” list….