Fighting churn is critical for B2B SaaS companies because increasing retention and achieving negative churn have a huge impact on annual revenue. But many companies aren’t monitoring proactive churn indicators…
The ultimate goal for any SaaS organization is to help customers achieve their desired business outcomes. This starts with proper customer onboarding. Onboarding sets the tone and ensures strong product…
Voice of the Customer (VOC) is about more than confirming customers successfully reach their destination—it’s about knowing how they got there. And there are now more ways than ever to…
Tracking customer success KPIs is a critical component to ensuring your team is focused on the right areas that guide your users to success with your product. There are likely…
Given the increase of technology to achieve customer success at scale and the continued focus on achieving net negative churn, we’ve compiled this exhaustive customer success resources guide.
You may have noticed that we talk a lot about user adoption here at UserIQ. We see it as a cornerstone to any great customer success strategy. Driving strong user adoption…
What is the User Adoption Expedition? The User Adoption Expedition is the show we’re taking to four cities across the U.S. to bring top SaaS professionals together for an authentic,…
UserIQ’s mission is to help our customers guide their users to success in every moment, and we’ve just released two new features that will help you do just that: Email,…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Well folks, that’s a wrap on the Atlanta Camp of the User Adoption Expedition! We had such a great time taking the conversation around user adoption to a cool new…
