UserIQ CEO Tyler Winkler sat down with Evan Klein, Founder and President of Satrix Solutions to talk shop about trends in the customer success industry, how to get onboarding right,…
Being “centered on customer success” is about so much more than tracking engagement points and collecting feedback, though. True company-wide alignment with a business mindset that’s focused on helping users…
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
As the customer success field evolves, the need for management and executive roles has become crucial but often proves a difficult position to fill. Professionals looking to fill these roles…
In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of respondents said alignment was considered “important” or “very important” to their organization. That’s great news! But…
Building and growing an organization is often a figure-it-out-as-you-go operation, especially when you’re building and growing a department that’s fairly new to most companies. Tactics and processes that previously worked…
You likely already know what the typical buyer journey looks like. The semantics may vary, but it generally begins with awareness and then follows the path through consideration, decision, and,…
The results are in: a strong alignment between Customer Success and Product Management teams creates stronger and more successful companies. In UserIQ’s 2019 Customer Success + Product Management Alignment Benchmarking…
The results are in! We’ve once again partnered with SuccessHacker and ProductCamp to release the 2019 Customer Success + Product Management Alignment Benchmarking Report: Taking Alignment to the Next Level. …
As a customer success leader, you and your team spend plenty of time tracking, analyzing, and improving customer health. However, have you stopped to do the same for your customer…
