Do you ever struggle to come up with new customer engagement ideas? It’s one thing to understand the importance of user engagement, but implementing the strategy and creating relevant touchpoints…
Customer success as a standalone role or department is still a relatively new concept in the SaaS industry. It’s come a long way in the last five years, but we…
Segment is a platform that collects, stores, and routes your user data to hundreds of the tools you use every day to make your business successful. Now, the power of…
Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy to remain in the feedback loop within your team or with your investors or…
Customer Success Managers are tasked with continually staying up-to-date with user expectations and desired outcomes, as well as doing everything they can to help customers towards those goals. While Customer…
The new year is a time for reflection as well as outlook, and for SaaS leaders, it’s no different. For this installment of our From the Experts series, we asked…
Staying on top of all the things that need your attention every day is tough work, especially for customer success managers and professionals. You’re on the front lines with customers,…
David Skok has said one of the top two reasons for churn is “failure to successfully onboard the customer.” And think about it: We’ve all experienced friction when using a…
Our goal at UserIQ is to guide users to success in every moment. But to guide your users where they need to be, you have to understand where they are…
Getting all of the features and procedures within your app right takes some trial and error. So, too, do the offline processes that happen within your company. A prime example…
