Leaders have the unique opportunity to shape culture and support change in a way that not every employee can. Customer success leaders, in particular, have a responsibility to be the…
The new year is quickly approaching, and with it comes reflection and planning. While customer success has evolved into a foundational role within software companies, it’s still an evolving field….
In our ‘View From The Top’ series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
UserIQ’s Chief Revenue Officer, Dan Bonnet, shares his take on how customer success teams drive revenue at every stage in the customer journey and how a well-optimized CS team can…
If you find yourself shrugging your shoulders or scratching your head each time you check churn rates, this post is for you. It’s easy to think of churn as a…
Your company will go nowhere fast if all of your departments work within a vacuum. As we’ve uncovered in both our 2019 Customer Success + Product Management Alignment Report and…
There’s no denying that customer success team effectiveness is measured with metrics, but what role do the harder-to-track skills play? To understand which soft skills are important for customer success…
UserIQ CEO Tyler Winkler sat down with Evan Klein, Founder and President of Satrix Solutions to talk shop about trends in the customer success industry, how to get onboarding right,…
Being “centered on customer success” is about so much more than tracking engagement points and collecting feedback, though. True company-wide alignment with a business mindset that’s focused on helping users…
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
