Customer success conversations are happening everywhere. From blog posts to speaking sessions at conferences, there are endless opportunities to join the conversation. A recent customer success resource we’re loving are…
During its rise to a key department in successful SaaS companies, customer success has typically been a “learn as we go” specialty. This adaptability and willingness to learn and grow…
As the demand for customer success continues to rise in the SaaS industry, so does the need for education. With the increase in customer success conferences and tradeshows each year,…
Leaders in the C-Suite are in a unique position to guide company-wide strategy and priorities. How should team members present the benefits of being centered on customer success, though? In…
I first wrote this article back in September of 2016 after attending a networking dinner with Lincoln Murphy. I had been seated at his table and was able to engage…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
It’s a huge job to do all the tactical work it takes to keep customers successful. With all the things you could be doing every day, spending your efforts wisely…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
As customer success has evolved from a novelty concept to a widely-employed discipline, new questions have arisen about how to shape the department. Different opinions on compensation models, organizational structure,…
Leaders have the unique opportunity to shape culture and support change in a way that not every employee can. Customer success leaders, in particular, have a responsibility to be the…
