Onboarding is critical to your customers’ long-term success, and it has a direct impact on future churn. While that much pressure on a single process can seem intimidating, there are…
Customer success is a business mindset as much as it is a practice. However, the job of customer success is typically delegated to a specific team. It can have a…
If your customer success team had to quantify their impact today, could they? As the amount of data that a CS team can collect increases, so too does the need…
Platform Now Reaches Customers Through Both Desktop and Mobile Applications Atlanta, GA – (May 14, 2019) UserIQ, an innovative customer success platform helping businesses align around user needs, today announced…
In 2017, we partnered with SuccessHacker and ProductCamp to conduct the first-of-its-kind Customer Success and Product Management Alignment Benchmarking survey, which helped us better understand the working relationship and state…
Former VP at SecureWorks Takes the Helm at Fast-Growth Startup Focused on Customer Success ATLANTA – April 23, 2019 – UserIQ, an innovative customer success platform helping businesses align around…
Do you ever struggle to come up with new customer engagement ideas? It’s one thing to understand the importance of user engagement, but implementing the strategy and creating relevant touchpoints…
Customer success as a standalone role or department is still a relatively new concept in the SaaS industry. It’s come a long way in the last five years, but we…
Segment is a platform that collects, stores, and routes your user data to hundreds of the tools you use every day to make your business successful. Now, the power of…
Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy to remain in the feedback loop within your team or with your investors or…
