Given the increase of technology to achieve customer success at scale and the continued focus on achieving net negative churn, we’ve compiled this exhaustive customer success resources guide.
You may have noticed that we talk a lot about user adoption here at UserIQ. We see it as a cornerstone to any great customer success strategy. Driving strong user adoption…
What is the User Adoption Expedition? The User Adoption Expedition is the show we’re taking to four cities across the U.S. to bring top SaaS professionals together for an authentic,…
UserIQ’s mission is to help our customers guide their users to success in every moment, and we’ve just released two new features that will help you do just that: Email,…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Well folks, that’s a wrap on the Atlanta Camp of the User Adoption Expedition! We had such a great time taking the conversation around user adoption to a cool new…
Acquisition extends UserIQ offering to include mobile campaigns and analytics Atlanta, GA & Bangalore, India – UserIQ, a company that helps B2B SaaS businesses improve end-user adoption and onboarding to accelerate…
A strong user adoption strategy can mean the difference between growth and churn. Find out how to master it in this article from our CEO, Rachel Orston, on OpenView Labs.
In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of respondents said alignment was considered “important” or “very important” to their organization. That’s great news! But…
David Skok, venture capitalist and General Partner at Matrix Partners, pointed out in a recent article that the top two reasons that customers churn is due to either a champion…
