How Ingrid Got Whip-Smart with UserIQ

The Higher Adoption and Happier User Platform

UserIQ health

Insight: Your New Superpower

See clear customer signals and know the impact you have on accounts with the UserIQ health dashboard.

UserIQ intelligence

Guesswork = Messwork

End the treasure hunt, understand users better and analyze product usage with intelligence from UserIQ.

UserIQ campaigns

The Wingman You Always Wanted

Start the relationship off right with guided onboarding tours and nurture relationships with in-app communications.

Health + Intelligence + Campaigns. With the gorgeous customer success platform from UserIQ, your team will uncover health insights, eliminate user hurdles, and simplify account management. You’re so ready for this.

Customer Health, Reimagined

Spot changes in health score over time. Analyze feature usage and sentiment. Make smart decisions. In one beautiful spot. With the UserIQ customer health dashboard, you’ll simply act on risk quickly.

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Health dashboard
62k
How many users and employees one company served with UserIQ engagements.

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90%
Jump in feature usage for one customer that deployed UserIQ in-app campaigns.

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5x
Increase in NPS responses for one company, thanks to UserIQ engagement tools.

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Customer Success = Company Success

Saying your SaaS company is “customer-centered” is one thing. Making it customer-centered is another. UserIQ equips customer success teams with health insights and engagement tools that can be shared across the entire organization — from the product team to the C-suite.

customer success team

CS Teams

Gauge customer health. Offer in-app tours. Act on user feedback with in-app campaigns. Look at you, customer success genius.

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Product team

Product Teams

Track app usage. Predict user behavior. Guide customers to value. Building a product roadmap? It all starts here.

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c-suite

C-Suite

Turn your customer success investment into a profit center. Cut churn. Drive expansions. Improve advocacy. Win.

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A 400% Increase in Feature Adoption for Cox

Cox Automotive (Manheim) customers who take a UserIQ-sponsored onboarding tour are four times more likely to adopt a new feature.

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“Having the option to provide both contextual help through UserIQ and static content through traditional channels ensures we have a variety of ways to get useful information in front of the user.”

Seth Stuck

Director, Product Analytics & Testing, Cox Automotive

Smart Customers Trust UserIQ

The UserIQ Story

We’re the curious type. Curious about why users do the things they do. We also believe data should lead to action. That’s why we built the UserIQ platform.

Our mission? To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.

Learn About Us
About UserIQ

From Onboarding to Expansion

Want some more user IQ? Read a free e-book on customer success or digital adoption.

advocacy e-book
E-BOOK

Advocacy: Finding Your Hidden Sales Team

Welcome to the fourth phase of the customer journey — advocacy. In this phase, you’ll turn existing customers into an extension of your sales team. How do you do that? It’s all here.

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Health score e-book
E-BOOK

How to Create a Health Score Program

How accurate is your customer health score program? Do you know which benchmarks to use and why you should incorporate subjective data into the mix? You won’t want to miss the definitive health score guide.

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