I want to predict outcomes — easily.
I want to drive feature adoption.
I want to cut churn — like yesterday.
How Ingrid Got Whip-Smart with UserIQ
The Higher Adoption and Happier User Platform
Insight: Your New Superpower
See clear customer health signals and know the impact you have on accounts.
Guesswork = Messwork
End the treasure hunt with straightforward intelligence on customers and product usage.
The Wingman You Always Wanted
Deliver the best message at the right time with relationship-building campaign tools.
Health + Intelligence + Campaigns. With the gorgeous customer success platform from UserIQ, your team will uncover health insights, eliminate user hurdles, and simplify account management. You’re so ready for this.
Customer Health, Reimagined
Spot changes in health score over time. Analyze feature usage and sentiment. Make smart decisions. In one beautiful spot. With the UserIQ customer health dashboard, you’ll act on risk quickly.
90%
Jump in feature usage for one customer that deployed UserIQ in-app campaigns.
5x
Increase in NPS responses for one company, thanks to UserIQ engagement tools.
Customer Success = Company Success
Saying your SaaS company is “customer-centered” is one thing. Making it customer-centered is another. UserIQ equips customer success teams with health insights and engagement tools that can be shared across the entire organization — from the product team to the C-suite.
CS Teams
Gauge customer health. Understand product usage. Act on Voice of the Customer feedback. Look at you, customer success genius.
Product Teams
Track app usage. Predict user behavior. Guide customers to value. Building a product roadmap? It all starts here.
C-Suite
Turn your customer success investment into a profit center. Cut churn. Drive expansions. Improve advocacy. Win.
A 400% Increase in Feature Adoption for Cox
Cox Automotive (Manheim) customers who take a UserIQ-sponsored onboarding tour are four times more likely to adopt a new feature.
“Having the option to provide both contextual help through UserIQ and static content through traditional channels ensures we have a variety of ways to get useful information in front of the user.”
Seth Stuck
Director, Product Analytics & Testing, Cox Automotive
Smart Customers Trust UserIQ
The UserIQ Story
We’re a curious bunch. Curious about why users do the things they do. We also believe data should lead to action. That’s why we built the UserIQ platform.
Our mission? To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.
From Onboarding to Expansion
Want some more user IQ? Read a free e-book on customer success or digital adoption.
PLAYBOOK
Advocacy: How to Find Your Hidden Sales Team
Welcome to the fourth phase of the customer journey — advocacy. In this phase, you’ll turn existing customers into an extension of your sales team. How do you do that? It’s all here.
PLAYBOOK
Adoption: The First Step
It all starts here. Successful adoption is the most critical milestone in your customer journey and often is the No. 1 reason why customers churn. No pressure, though. This guide will help immensely.
Instinct will only take you so far.
See how the NEW UserIQ — with reimagined customer health functionality — can help.
