Grow accounts, drive customer advocacy, and improve retention.
Optimize onboarding, accelerate user adoption, and gain a deep understanding of users.
Drive Business Outcomes
Capture feedback, strengthen engagement, and help customers reach their goals.
With our platform, customer success is more than just a function. Know your users better and deliver value faster: see and understand their hurdles, form a snapshot of them that can be used across the organization, and engage them in a conversation to ensure positive experiences.
UserIQ brings together intelligence, customer health, and targeted engagements so you can empower your customer success team to focus all departments on achieving your users’ unique goals.
Great Brands Trust UserIQ
Align Every Team Around Customer Success
UserIQ empowers organizations to focus all departments on achieving users’ unique goals. Our leading platform equips all teams with tools, data, and a customer-centered approach that helps your entire business focus on customer success.
Customer Success Teams
Build deeper customer relationships, understand user hurdles, and meet user needs in the most appropriate way.
Develop a customer-centered product roadmap based on user and product insights like usage, customer feedback, and more.
“We needed a way to analyze usage data, send in-app messages, and track customer health, and UserIQ had the full package of what we were looking for.”
Chief Product Officer
Hot Takes in Customer Success: COGS or Operating Expenses?
Are CSMs accounted for as Cost of Goods Sold or as an Operating Expense? Hear from our expert panel about how leading teams define customer success, how this maps into budgets, and the pros and cons for each model.
The Customer Success Technology Buyer’s Guide
There’s certainly no shortage of tools, point solutions, and platforms available to fit your customer success needs. To assist you, we’ve put together a comprehensive guide to help you make the most of the buying process with what to expect, where to start, and what to ask.