I want to learn about health scores.
I want to drive feature adoption.
I want to cut churn — like yesterday.
How Ingrid Got Whip-Smart with UserIQ
The Higher Adoption and Happier User Platform
Reimagined Customer Health
See clear customer signals and know the impact you have on accounts with the stunning UserIQ health dashboard. Better insight is right here.
User & Product Intelligence
Understand customers better and analyze product usage with insights that are actually simple to act on. With UserIQ, you’ll finally end the guesswork.
In-App User Engagements
Start the relationship right with onboarding tours and grow accounts with in-app communications. Everyone needs a wingman, right?
Health + Intelligence + Engagements. With the gorgeous customer success platform from UserIQ, your team will uncover health insights, eliminate user hurdles, and simplify account management. You’re so ready for this.
Act on Risk Quicker
The UserIQ customer health score dashboard was designed with actionability in mind. You’ll quickly spot changes in health over time, understand feature usage, and simply know what to do with the visually-appealing data in front of you.
90%
Jump in feature usage for one customer that deployed UserIQ in-app engagements.
5x
Increase in NPS responses for one company, thanks to UserIQ engagement tools.
Customer Success = Company Success
Saying your SaaS company is “customer-centered” is one thing. Making it customer-centered is another. UserIQ equips customer success teams with health insights and engagement tools that can be shared across the entire organization — from the product team to the C-suite.
CS Teams
Gauge customer health. Offer in-app tours. Act on user feedback with in-app engagements. Look at you, customer success genius.
Product Teams
Track app usage. Predict user behavior. Guide customers to value. Building a product roadmap? It all starts here.
C-Suite
Turn your customer success investment into a profit center. Cut churn. Drive expansions. Improve advocacy. Win.
A 400% Increase in Feature Adoption for Cox
Cox Automotive (Manheim) customers who take a UserIQ-sponsored onboarding tour are four times more likely to adopt a new feature.
“Having the option to provide both contextual help through UserIQ and static content through traditional channels ensures we have a variety of ways to get useful information in front of the user.”
Seth Stuck
Director, Product Analytics & Testing, Cox Automotive
Smart Customers Trust UserIQ
The UserIQ Story
We’re the curious type. Curious about why users do the things they do. We also believe data should lead to action. That’s why we built the UserIQ platform.
Our mission? To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.
From Onboarding to Expansion
Want some more user IQ? Read a free e-book on customer success or digital adoption.
E-BOOK
Advocacy: Finding Your Hidden Sales Team
Welcome to the fourth phase of the customer journey — advocacy. In this phase, you’ll turn existing customers into an extension of your sales team. How do you do that? It’s all here.
E-BOOK
How to Create a Health Score Program
How accurate is your customer health score program? Do you know which benchmarks to use and why you should incorporate subjective data into the mix? You won’t want to miss the definitive health score guide.
Instinct will only take you so far.
See how the NEW UserIQ — with reimagined customer health functionality — can help.
